BUSINESS IN TEUFEN Alte Haslenstrasse 10 | 9053 Teufen Mon.-Fri. 10-12 and 13-18 o'clock | +41 71 54 34 294
BUSINESS IN ZURICH Oberdorfstrasse 14 | 8001 Zurich Mon.-Sat. 10-18 h | +41 44 23 02 355
DE FR IT EN

Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data includes all data that can be used to personally identify you. Detailed information on the topic of data protection can be found in our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the section ‘Notice on the Responsible Party’ in this privacy policy.

How do we collect your data?

Some of your data is collected when you provide it to us. This can include, for example, data you enter into a contact form.

Other data is collected automatically or with your consent when you visit the website through our IT systems. This primarily includes technical data (e.g., internet browser, operating system, or the time of page access). This data is collected automatically as soon as you access this website.

What do we use your data for?

Some of the data is collected to ensure the website is provided without errors. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to obtain information about the origin, recipients, and purpose of your stored personal data at any time, free of charge. You also have the right to request the correction or deletion of this data. If you have given consent for data processing, you can withdraw this consent at any time for the future. Additionally, under certain circumstances, you have the right to request the restriction of the processing of your personal data. Furthermore, you have the right to file a complaint with the relevant supervisory authority.

For this and any other questions on the subject of data protection, you can contact us at any time.

Analysis Tools and Third-Party Tools

When you visit this website, your browsing behavior may be statistically analyzed. This is primarily done using so-called analysis programs. Detailed information about these analysis programs can be found in the following privacy policy.

Hosting

External Hosting

This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host’s servers. This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website. The use of the host is for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of providing our online services securely, quickly, and efficiently through a professional provider (Art. 6 para. 1 lit. f GDPR). If consent has been requested, processing is carried out exclusively based on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, as far as the consent includes the storage of cookies or access to user device information (e.g., device fingerprinting) as defined by the TTDSG. Consent can be revoked at any time.

Our host will process your data only to the extent necessary to fulfill its service obligations and follow our instructions regarding this data.

We use the following host: Hetzner Online GmbH Industriestr. 25 91710 Gunzenhausen Germany

Data Processing Agreement

We have concluded a data processing agreement (DPA) with the above-mentioned provider. This is a legally required contract that ensures the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

General Information and Mandatory Disclosures

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with legal data protection regulations and this privacy policy. When you use this website, various personal data is collected. Personal data refers to data that can identify you personally. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this happens.

We would like to point out that data transmission on the internet (e.g., when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Notice on the Responsible Entity

The responsible entity for data processing on this website is: Säntinox AG Alte Haslenstrasse 10 9053 Teufen

Phone: 071-543 42 94 Email: Info@schweizer-edelmetallhandel.ch

The responsible entity is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g., names, email addresses, etc.).

Storage Duration

Unless a more specific storage period is mentioned in this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you submit a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., retention periods under tax or commercial law); in the latter case, the data will be deleted after these reasons no longer apply.

General Information on the Legal Basis for Data Processing on This Website

If you have consented to data processing, we process your personal data based on Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR if special categories of data under Art. 9 para. 1 GDPR are processed. In the case of explicit consent for the transfer of personal data to third countries, data processing is additionally based on Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information on your end device (e.g., via device fingerprinting), data processing is also carried out under § 25 para. 1 TTDSG. Consent can be revoked at any time. If your data is required to fulfill a contract or to carry out pre-contractual measures, we process your data based on Art. 6 para. 1 lit. b GDPR. Additionally, we process your data if it is necessary to fulfill a legal obligation under Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out based on our legitimate interest under Art. 6 para. 1 lit. f GDPR. Specific legal bases relevant to each case are explained in the following sections of this privacy policy.

Notice Regarding Data Transfer to the USA and Other Third Countries

We use tools from companies based in the USA or other countries that may not provide the same level of data protection as the EU. When these tools are active, your personal data may be transferred to and processed in these countries. We would like to point out that these countries may not guarantee a level of data protection comparable to that in the EU. For example, US companies are obligated to provide personal data to security authorities without the possibility of legal action by the data subject. It cannot be ruled out that US authorities (e.g., intelligence agencies) may process, analyze, and permanently store your data located on US servers for monitoring purposes. We have no control over these processing activities.

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your explicit consent. You can revoke your consent at any time. The legality of the data processing carried out up to the point of revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and Direct Marketing (Art. 21 GDPR)

IF DATA PROCESSING IS BASED ON ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR SPECIFIC SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RELEVANT LEGAL BASIS FOR PROCESSING CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS OR IF THE PROCESSING SERVES TO ASSERT, EXERCISE, OR DEFEND LEGAL CLAIMS (OBJECTION UNDER ART. 21 PARA. 1 GDPR). IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING AT ANY TIME; THIS ALSO APPLIES TO PROFILING IN CONNECTION WITH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION UNDER ART. 21 PARA. 2 GDPR).

Right to File Complaints with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to file a complaint with a supervisory authority, particularly in the member state of their habitual residence, workplace, or the location of the alleged violation. The right to file a complaint exists without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically based on your consent or in the performance of a contract delivered to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done if it is technically feasible.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries you send to us as the website operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the browser’s address bar changing from “http://” to “https://” and the lock symbol displayed in your browser’s address bar. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, Deletion, and Correction

Within the framework of the applicable legal provisions, you have the right to receive information free of charge at any time about your stored personal data, its origin, and recipients, as well as the purpose of the data processing. You also have the right to request the correction or deletion of this data. For this, as well as for further questions on the subject of personal data, you can contact us at any time.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time regarding this. The right to restriction of processing applies in the following cases:

  • If you contest the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
  • If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of deletion.
  • If we no longer need your personal data, but you require it to exercise, defend, or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
  • If you have objected to processing under Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may only be processed – apart from being stored – with your consent or for the assertion, exercise, or defense of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of significant public interest of the European Union or a member state.

Data Collection on This Website

Cookies

Our website uses so-called cookies. Cookies are small text files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted after your visit. Permanent cookies remain stored on your device until you delete them yourself or your web browser performs an automatic deletion. Cookies from third-party companies (third-party cookies) may also be stored on your device when you visit our website. These enable us or you to use specific services provided by the third party (e.g., cookies for payment processing).

Cookies serve different purposes. Many cookies are technically necessary because certain website functions would not work without them (e.g., the shopping cart function or displaying videos). Other cookies are used to analyze user behavior or display advertisements.

Cookies required for electronic communication processes, for providing specific functions you desire (e.g., shopping cart function), or for optimizing the website (e.g., audience measurement cookies) are stored based on Art. 6 para. 1 lit. f GDPR unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies to ensure a technically error-free and optimized provision of its services. If consent to the storage of cookies or comparable recognition technologies has been requested, processing is carried out exclusively based on this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG); consent can be revoked at any time.

You can set your browser to inform you about the placement of cookies and allow cookies only on a case-by-case basis, exclude the acceptance of cookies for specific cases or generally, and enable the automatic deletion of cookies when the browser is closed. Disabling cookies may limit the functionality of this website.

If third-party cookies or cookies for analysis purposes are used, we will inform you separately within this privacy policy and, if necessary, request your consent.

Consent with Borlabs Cookie

Our website uses Borlabs Cookie consent technology to obtain your consent for storing specific cookies in your browser or using certain technologies and document this consent in compliance with data protection regulations. The provider of this technology is Borlabs GmbH, Rübenkamp 32, 22305 Hamburg, Germany (hereinafter referred to as Borlabs). When you visit our website, a Borlabs cookie is stored in your browser, which saves the consents you have given or the revocation of these consents. This data is not shared with Borlabs Cookie’s provider.

The collected data is stored until you ask us to delete it, delete the Borlabs cookie yourself, or the purpose for storing the data no longer applies. Mandatory legal retention periods remain unaffected. Detailed information on Borlabs Cookie’s data processing can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.

The use of Borlabs Cookie consent technology is to obtain legally required consents for the use of cookies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.

Server Log Files

The website provider automatically collects and stores information in server log files, which your browser automatically transmits to us. These include:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data is not combined with other data sources. The collection of this data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in a technically error-free presentation and the optimization of its website. For this purpose, the server log files must be collected.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not share this data without your consent. The processing of this data is based on Art. 6 para. 1 lit. b GDPR, provided your inquiry is related to the fulfillment of a contract or required for pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or your consent (Art. 6 para. 1 lit. a GDPR), if requested; consent can be revoked at any time.

The data you enter in the contact form will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your inquiry has been processed). Mandatory statutory provisions, especially retention periods, remain unaffected.

Inquiry via Email, Phone, or Fax

If you contact us via email, phone, or fax, your inquiry, including all personal data resulting from it (name, inquiry), will be stored and processed for the purpose of handling your request. We do not share this data without your consent. The processing of this data is based on Art. 6 para. 1 lit. b GDPR, provided your inquiry is related to the fulfillment of a contract or required for pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or your consent (Art. 6 para. 1 lit. a GDPR), if requested; consent can be revoked at any time.

The data sent to us via contact inquiries will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory statutory provisions, especially statutory retention periods, remain unaffected.

Analysis Tools and Advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies into our website. Google Tag Manager itself does not create user profiles, store cookies, or perform independent analyses. It is solely used for managing and deploying the tools integrated through it. However, Google Tag Manager collects your IP address, which may also be transmitted to Google’s parent company in the United States.

The use of Google Tag Manager is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the fast and uncomplicated integration and management of various tools on its website. If consent has been requested, processing is carried out exclusively based on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, provided consent includes the storage of cookies or access to user device information (e.g., device fingerprinting) as per TTDSG. Consent can be revoked at any time.

Google Analytics

This website uses features of the web analytics service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics enables the website operator to analyze the behavior of website visitors. The website operator receives various usage data, such as page views, time spent on pages, operating systems used, and the origin of users. These data are assigned to the respective user’s device. However, no device IDs are assigned.

Additionally, Google Analytics may record your mouse and scroll movements as well as clicks. Google Analytics also uses various modeling approaches to supplement the collected data sets and applies machine learning technologies for data analysis.

Google Analytics uses technologies that allow the recognition of users for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about your use of this website is generally transmitted to a Google server in the United States and stored there.

The use of this service is based on your consent under Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. Consent can be revoked at any time.

Data transfers to the USA are based on the EU Commission’s standard contractual clauses. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

Browser Plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: [https://tools.google.com/dlpage/gaoptout?hl=en](https://tools.google.com/dlpage/gaoptout?hl=en). More information about how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Data Processing Agreement

We have concluded a data processing agreement with Google and fully implement the strict requirements of German data protection authorities when using Google Analytics.

Google Ads

The website operator uses Google Ads, an online advertising program provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Ads allows us to display advertisements in the Google search engine or on third-party websites when users enter certain search terms on Google (keyword targeting). Targeted advertisements can also be displayed based on user data held by Google (e.g., location data and interests) (audience targeting). As a website operator, we can analyze this data quantitatively, such as identifying which search terms triggered the display of our ads and how many ads resulted in clicks.

The use of this service is based on your consent under Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. Consent can be revoked at any time.

Data transfers to the USA are based on the EU Commission’s standard contractual clauses. Details can be found here: https://policies.google.com/privacy/frameworks https://privacy.google.com/businesses/controllerterms/mccs/.

Google Remarketing

This website uses the features of Google Analytics Remarketing. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. Google Remarketing analyzes your user behavior on our website (e.g., clicking on certain products) to assign you to specific advertising target groups and display relevant advertising messages on other online offers (remarketing or retargeting).

Additionally, the advertising target groups created with Google Remarketing can be linked to Google’s cross-device features. This enables interest-based, personalized advertising messages that are tailored to your previous usage and browsing behavior on one device (e.g., mobile phone) to also be displayed on your other devices (e.g., tablet or PC).

If you have a Google account, you can opt out of personalized advertising using the following link: https://www.google.com/settings/ads/onweb/.

The use of this service is based on your consent under Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. Consent can be revoked at any time.

Further information and the privacy policy can be found in Google’s privacy policy: https://policies.google.com/technologies/ads?hl=en.

Plugins and Tools

Google Web Fonts (Local Hosting)

This website uses so-called web fonts provided by Google for a uniform display of fonts. The Google Fonts are installed locally. No connection to Google servers is established. For more information about Google Web Fonts, please visit: https://developers.google.com/fonts/faq and Google’s privacy policy: https://policies.google.com/privacy?hl=en.

Google Maps

This website uses the Google Maps mapping service. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. To use the features of Google Maps, your IP address must be stored. This information is generally transmitted to a Google server in the USA and stored there. The operator of this website has no influence over this data transfer. If Google Maps is enabled, Google may use Google Web Fonts to ensure the uniform display of fonts. When you access Google Maps, your browser loads the required web fonts into its browser cache to correctly display text and fonts.

The use of Google Maps is in the interest of providing an appealing presentation of our online services and facilitating the easy location of places mentioned on our website. This constitutes a legitimate interest under Art. 6 para. 1 lit. f GDPR. If consent has been requested, processing is carried out exclusively based on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, provided consent includes the storage of cookies or access to user device information (e.g., device fingerprinting) as per TTDSG. Consent can be revoked at any time.

Data transfers to the USA are based on the EU Commission’s standard contractual clauses. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

For more information on how Google handles user data, please see Google’s privacy policy: https://policies.google.com/privacy?hl=en.

Google reCAPTCHA

We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. The purpose of reCAPTCHA is to check whether data entered on this website (e.g., in a contact form) is entered by a human or an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For analysis, reCAPTCHA evaluates various data (e.g., IP address, time spent on the website, or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analyses run entirely in the background. Website visitors are not notified that an analysis is taking place.

The storage and analysis of data are based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated data access and SPAM. If consent has been requested, processing is carried out exclusively based on Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG, provided consent includes the storage of cookies or access to user device information (e.g., device fingerprinting) as per TTDSG. Consent can be revoked at any time.

For more information about Google reCAPTCHA, see Google’s privacy policy and terms of use at the following links: https://policies.google.com/privacy?hl=en https://policies.google.com/terms?hl=en.

Google Rating
4.8
Based on 113 reviews
Google Rating
5.0
Based on 21 reviews